Weird I can't edit my other comment, but wouldn't the agency he was working for be at fault for underhiring for the rush? This doesn't seem like an Amazon issue

Weird I can't edit my other comment, but wouldn't the agency he was working for be at fault for underhiring for the rush? This doesn't seem like an Amazon issue directly as it is a really bad delivery service which clearly couldn't handle the Amazon contract because they needed to cut corners.