4 ms·
Saying something is "within spec" is something that Samsung seems to do to avoid dealing with defective products. I bought a $3,000 65" 4K HDR TV 4 years ago.
by drewg123 7y ago
Saying something is "within spec" is something that Samsung seems to do to avoid dealing with defective products.
I bought a $3,000 65" 4K HDR TV 4 years ago. When it was delivered, it had 4 "bright" corners that I later found out were likely caused by the panel being pinched by improper shipping or shipping materials. I told Samsung that this defect was unacceptable and they needed to replace or repair the TV under warranty. They told me that it was "within spec". For their top-end $3000 tv. Yeah, right.
Luckily, I purchased the TV from a local retailer, who exchanged it for me (with one we opened and tested at the store). Sadly, that retailer has since been driven out of business by Amazon.
- faaarmer 7y agoYep, Samsung (at least their TVs) have terrible quality control and they blame everything as within spec. Similar issue to you, went through 4 TVs then got a refund. A friend had the same TV and those bright corners developed after a couple of years. Luckily Australia has great consumer laws and he got a refund and got a Sony TV.