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I’ve run into this too. Earlier this summer I dropped $500 on a new LG air conditioner on Amazon. Out of the box it was covered in a layer of oil, probably from

by crgwbr 7y ago

I’ve run into this too. Earlier this summer I dropped $500 on a new LG air conditioner on Amazon. Out of the box it was covered in a layer of oil, probably from the compressor. Needless to say, it didn’t work. Despite that, Amazon refused to accept it as a return and LG is yet to agree to refund me the purchase price. Amazing how little these companies are willing to stand behind their own products.

e40 7y ago
On what grounds did Amazon refuse the return? I've returned many things to them, within the 30 day window and never had a problem.
- jjoonathan 7y ago
  Amazon is usually pretty good, but I did run into an exception recently. I bought some "green paint stripper" that didn't work at all and the return was denied because hazmat. It wasn't shipped hazmat in the first place but try arguing that to the machine :) I bet there are other exceptions like it. Maybe there are size restrictions or heavy equipment restrictions? The "green paint stripper" is a fun tangent in and of itself. Based on the texture (textured cream), coloration (granite), scent (lavender), lack of solvent smells, lack of flammability, and neutral pH, I suspect it was actually some kind of cosmetic that failed skin compatibility tests, or something, and an enterprising fraudster figured out they could get away with selling it as "green paint stripper." No need to ship it hazmat, because it isn't, but it's plausible to tell Amazon it's hazmat, so no returns. Clever. Now my paint-stripping policy is that if I can't find a MSDS listing dichloromethane, dimethylcarbonate, or acetone, I don't bother.
  - crgwbr 7y ago
    “Hazmat” was the same excuse they gave me. Ridiculous considering that they shipped it to me in a normal UPS box and never warned me during checkout that it was un-returnable.
    - RandomBacon 7y ago
      Years ago, when I wanted to return a UPS battery, they just gave me the credit amd told me to dispose of it locally (because of hazmat). Amazon has changed a lot over the years.
    - cr0sh 7y ago
      Something you can try (ymmv, no guarantees): Do you have a Kohl's retail outlet near you? From what my wife tells me, they do returns for Amazon purchases now. Just take it down to them and go to customer service and drop it off. Again, I don't know what they do at that point - they might scan it, claim hazmat and refuse to take it.
sokoloff 7y ago
Do a chargeback on your credit card. Let them figure it out. When they realize they aren’t going to get paid, things start to happen. (That said, I’ve never come close to being dissatisfied with Amazon’s A2Z customer service. They’ve always done what I thought was reasonable or even more in a few cases.)

by crgwbr 7y ago

e40 7y ago

On what grounds did Amazon refuse the return? I've returned many things to them, within the 30 day window and never had a problem.

jjoonathan 7y ago
Amazon is usually pretty good, but I did run into an exception recently. I bought some "green paint stripper" that didn't work at all and the return was denied because hazmat. It wasn't shipped hazmat in the first place but try arguing that to the machine :) I bet there are other exceptions like it. Maybe there are size restrictions or heavy equipment restrictions? The "green paint stripper" is a fun tangent in and of itself. Based on the texture (textured cream), coloration (granite), scent (lavender), lack of solvent smells, lack of flammability, and neutral pH, I suspect it was actually some kind of cosmetic that failed skin compatibility tests, or something, and an enterprising fraudster figured out they could get away with selling it as "green paint stripper." No need to ship it hazmat, because it isn't, but it's plausible to tell Amazon it's hazmat, so no returns. Clever. Now my paint-stripping policy is that if I can't find a MSDS listing dichloromethane, dimethylcarbonate, or acetone, I don't bother.
- crgwbr 7y ago
  “Hazmat” was the same excuse they gave me. Ridiculous considering that they shipped it to me in a normal UPS box and never warned me during checkout that it was un-returnable.
  - RandomBacon 7y ago
    Years ago, when I wanted to return a UPS battery, they just gave me the credit amd told me to dispose of it locally (because of hazmat). Amazon has changed a lot over the years.
  - cr0sh 7y ago
    Something you can try (ymmv, no guarantees): Do you have a Kohl's retail outlet near you? From what my wife tells me, they do returns for Amazon purchases now. Just take it down to them and go to customer service and drop it off. Again, I don't know what they do at that point - they might scan it, claim hazmat and refuse to take it.

sokoloff 7y ago

Do a chargeback on your credit card. Let them figure it out. When they realize they aren’t going to get paid, things start to happen. (That said, I’ve never come close to being dissatisfied with Amazon’s A2Z customer service. They’ve always done what I thought was reasonable or even more in a few cases.)