We did switch eventually partly due to these reasons, but the switching took three years for 50+ people in integration labor; it's not a trivial choice to make.

We did switch eventually partly due to these reasons, but the switching took three years for 50+ people in integration labor; it's not a trivial choice to make. Anyways, the point is that paying lots of money does NOT mean that you'll be getting good service. There's plenty of examples in the enterprise space, they're not just isolated cases.