How much of this supposed "ridiculous" behavior is a result of the fact that these companies have the inconvenient habit of selling things to their customers th

How much of this supposed "ridiculous" behavior is a result of the fact that these companies have the inconvenient habit of selling things to their customers that they don't provide. Ultimately, that's what it comes down to. Cable internet companies, for example, will advertise these amazing connection speeds and charge people hundreds of dollars a month for it, and then simply not provide it, for example, by having internet service that only works half the time. Or airlines that will advertise specific schedules at specific prices and then simply not provide them---for example, flights during the normal hours at much more expensive prices than red-eye flights, so you pay hundreds of extra dollars for the normal flight, and then, someone loses a fucking wrench or something and you end up on a red-eye anyway. So much of modern corporate behavior is functionally indistinguishable from buying a lottery ticket, where maybe if you pay a huge amount of money you'll get something distantly resembling the thing you paid for. OF COURSE people scream at customer service reps!