What i do not get, is why there is not a "Lawyer"-Layer between customers and companys shirking customers-service. Basically you dont get to worry and put up wi

What i do not get, is why there is not a "Lawyer"-Layer between customers and companys shirking customers-service. Basically you dont get to worry and put up with what is essentially a denial on service attack on a person, and these people get you whatever you want if they can and fight for your rights, if necessary with legal actions. If they want a war of attrition, a war of attrition they could get. Also likeable, social customers, who get shafted, become basically anti-evanglists of a brand and product. Im pretty sure, if marketing would do some research, these "Warning"-network effects would show up. I had several family dinners, where one or another would tell horror stories about a product they tryied and these are shunned afterwards. Only companys who can get away with it are entrenched network effect companys like google.