> Perhaps poor customer service should be considered an indicator that an antitrust breakup is needed It'd be a fairly unreliable indicator in and of itself th

> Perhaps poor customer service should be considered an indicator that an antitrust breakup is needed It'd be a fairly unreliable indicator in and of itself though wouldn't it? Just think of all the businesses that position themselves as 'value' providers by cutting out all the 'wasteful' customer service - budget airlines are notorious for this e.g. Ryanair. And yet the airlines industry is one of the most cut-throat and an almost sure-fire way to lose money as an investor.