Documentation serves two purposes: for the public to review them so that they know how they and their fellow citiznes might be treated. And also, for any regula

Documentation serves two purposes: for the public to review them so that they know how they and their fellow citiznes might be treated. And also, for any regulatory body to review their practices. So yes,if their reasons are purely based on customers complaining or seeking support for a service then they would ideally be fined or their business license revoked.