Your customer who struggled in order to have your product work tolerably will think twice before trying to switch to a competitor, as he doesn't want to once mo

Your customer who struggled in order to have your product work tolerably will think twice before trying to switch to a competitor, as he doesn't want to once more live through hassles. You spare money on service/support, and the customer is less prone to abandon you. Yay. A competitor offering a better service may seem dangerous because his customers will recommend him. However he as to sell for a higher price, therefore most customers will not consider his product. Moreover most of his customers will be picky (easily by the shitty support provided by you and your pairs) or dumb/lazy (totally unable/unwilling to think/act usefully by themselves), and their demands will only grow, leading him tto somewhat reduce his margins (and you will buy him, because he as less customers and less profit per customer) or raise his prices (and enter some high-end/luxury (<=> small) niche).