7 ms·

Having worked in a couple of TelCo call centers, I can say that it's common enough to be included in training.

• BubRoss 7y ago
  The discussion was about terminating customers that are more trouble then they are worth, threats of violence are separate from that discussion.
• hyperman1 7y ago
  Chances are it is in training because they have to demonstrate they have 'done something', so the problem is 'taken care off'