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Lets look at that Sprint you mentioned. I was attempting to purchase a phone and take advantage of a promo offer. The saleswoman categorically would not sell
by LorenPechtel 7y ago
Lets look at that Sprint you mentioned.
I was attempting to purchase a phone and take advantage of a promo offer. The saleswoman categorically would not sell me a phone without the insurance package. I asked for a supervisor and was transferred to a line that wasn't going to be answered until the next day.
- shostack 7y agoIs there an incentive structure possible such that they could lose money selling you a phone without it? Not as familiar with that industry.
- Hydraulix989 7y agoPossibly -- if it is only profitable to sell the phone WITH the expected value of the insurance. I also think the salespeople are evaluated on their conversion rate for things like warranties, insurance, etc.
- LorenPechtel 7y agoI'm sure that's what was going on. She was being evaluated on her upsell rate and so she simply ensured her upsell rate was 100%.