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>There should be laws to prevent companies from refusing to do business with "high maintenance" customers without proper documentation and regulation. Would re
by nickodell 7y ago
>There should be laws to prevent companies from refusing to do business with "high maintenance" customers without proper documentation and regulation.
Would requiring documentation significantly change what happened here? Suppose that in addition to the letter about termination of service, the Sprint customers also got a spreadsheet showing the times that they called customer service and how long those calls took. Would that help customers? I am somewhat skeptical of the value of this regulatory scheme.
- badrabbit 7y agoDocumentation serves two purposes: for the public to review them so that they know how they and their fellow citiznes might be treated. And also, for any regulatory body to review their practices. So yes,if their reasons are purely based on customers complaining or seeking support for a service then they would ideally be fined or their business license revoked.