2 ms·

That's a unique scenario that has no place in this discussion. Of course you fired them.

• bearcobra 7y ago
  Having worked in a couple of TelCo call centers, I can say that it's common enough to be included in training.
  • BubRoss 7y ago
    The discussion was about terminating customers that are more trouble then they are worth, threats of violence are separate from that discussion.
  • hyperman1 7y ago
    Chances are it is in training because they have to demonstrate they have 'done something', so the problem is 'taken care off'