They do. You in the passenger seat have some control, you can make their lives pretty difficult on the trip, you can demand that they take the toll road since y

They do. You in the passenger seat have some control, you can make their lives pretty difficult on the trip, you can demand that they take the toll road since you’re paying for it anyway. Appeal to Uber for a credit on those trips. I don’t know the process for Uber, but on Lyft I had someone bypass me entirely, drive just far enough away to give “me” a ride and collect partial credit, then “drop me off”. Lyft credited me, changed my rating on the driver (I fat fingered the rating on my way to call another car, I only call Lyfts when I’m in a hurry, not when I have all the time in the world), and gave me a guarantee that I would never see that driver again. I hope they also took notes on the scam that driver was running, but I stopped caring once I got my money back. If Uber gives a damn about customer retention, which they should, they predicated their entire business model on being the biggest, only game in town, you should expect a similar result.