FYI: a lot of people used Blackberries much longer than you would expect because they got Tier 2 (expert, near-shore) support by default. I never got a scripte

FYI: a lot of people used Blackberries much longer than you would expect because they got Tier 2 (expert, near-shore) support by default. I never got a scripted answer to my questions. And I also recommend and use the Apple stores for support. So the OP is asking a really pertinent question.