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Google ignoring their customers is a recurring theme,, and I'd like to think that I have a pretty good list of tech news that I follow. Since this is HN, which

Google ignoring their customers is a recurring theme,, and I'd like to think that I have a pretty good list of tech news that I follow. Since this is HN, which (at least used to) primarily cater to the startup crowd, I hope it goes without saying that Google does not fix this issue because they don't have a financial incentive to do so. This is basic capitalism at play, and what you as a developer/advertiser/user need to do is use and pay for competing products if you're not happy about the status quo.

lapnitnelav 7y ago
Exactly, it's all about power. On one hand, in the online ads biz, Google is king and is happy to outsource its customer support for its most premium customers both large network of agencies and advertisers. I know it quite well, I was one of those guys for Doubleclick many moons ago. That is if you are big enough to be worthy of being a Google (DC) customer in the first place, which means, you have to be a large spender. But on the other hand, if you sign up for their Google Cloud thing despite being a nobody (me again), you'll have their sales folks hounding you for an upsell, mostly because GCloud is ridiculously behind both AWS and Azure. Funny how it goes.