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I'm so glad it isn't my job to fight fraud. I worked at a place that would blacklist entire countries from signing up for their service, as a disproportionate

I'm so glad it isn't my job to fight fraud. I worked at a place that would blacklist entire countries from signing up for their service, as a disproportionate number if fraudulent sign ups came from those countries. Every now and then I'd be contacted by an apparently regular customer who just wanted to try the service, and there was nothing I could do to help them, even when I really wanted to. I hated every part of feeling dealing with that stupid fraud system.

filoleg 7y ago
Your situation isn't even as bad as what google did. It is one thing to proactively prevent sign-ups from potentially "fraudulent" users and another to permaban existing users on their first "offense" with no explanation and/or opportunity to appeal that decision. The latter should always be an option for permabans, no matter what.
- jeremyjh 7y ago
  How many dollars should Google be required to spend handling these appeals? Do you think fraudsters won't appeal as well? Some don't, but actually many of the most indignant/irate "customers" are the ones who have been caught in a scam, particularly if they are caught before they've actually closed the lid on it. They probably won't blog about it, but they'll definitely try to force the company to spend as much as possible dealing with them.
  - mikeash 7y ago
    Such is life when dealing with the public. Some people will need individual attention. They may well cost you more than you make from them. You make it up with the averages. If you don’t like it, don’t sell to the public. Your local grocery store has far better customer service than this despite razor-thin margins. Payment problems? They’ll work with you. Product is bad? Refund. Sale not ringing through properly? They’ll fix it. Surely Google can afford to have some actual people to help you when you have problems.
    - deleted 7y ago
      [deleted]
    - jddj 7y ago
      Nothing to add, just commenting here so that I can find this distilled wisdom again when I need it.
      - PopeDotNinja 7y ago
        I thought your comment to remember a comment was interesting. I hadn't tried the "favorite" link before, so I just tried it on your comment. It looks like that would also serve your purpose. Basically click favorite, and then you can see previously flagged favorites via your user profile. However, your method would be more visible if you're browsing via the threads link above.
        jddj 7y ago
        Thanks for this, I never noticed the link and just lazily assumed it wasn't available on mobile. For anyone else in the same position: It's there at the permalink (date on comment -> favourite).
ganeshkrishnan 7y ago
eBay? ;)

filoleg 7y ago

Your situation isn't even as bad as what google did. It is one thing to proactively prevent sign-ups from potentially "fraudulent" users and another to permaban existing users on their first "offense" with no explanation and/or opportunity to appeal that decision. The latter should always be an option for permabans, no matter what.

jeremyjh 7y ago
How many dollars should Google be required to spend handling these appeals? Do you think fraudsters won't appeal as well? Some don't, but actually many of the most indignant/irate "customers" are the ones who have been caught in a scam, particularly if they are caught before they've actually closed the lid on it. They probably won't blog about it, but they'll definitely try to force the company to spend as much as possible dealing with them.
- mikeash 7y ago
  Such is life when dealing with the public. Some people will need individual attention. They may well cost you more than you make from them. You make it up with the averages. If you don’t like it, don’t sell to the public. Your local grocery store has far better customer service than this despite razor-thin margins. Payment problems? They’ll work with you. Product is bad? Refund. Sale not ringing through properly? They’ll fix it. Surely Google can afford to have some actual people to help you when you have problems.
  - deleted 7y ago
    [deleted]
  - jddj 7y ago
    Nothing to add, just commenting here so that I can find this distilled wisdom again when I need it.
    - PopeDotNinja 7y ago
      I thought your comment to remember a comment was interesting. I hadn't tried the "favorite" link before, so I just tried it on your comment. It looks like that would also serve your purpose. Basically click favorite, and then you can see previously flagged favorites via your user profile. However, your method would be more visible if you're browsing via the threads link above.
      - jddj 7y ago
        Thanks for this, I never noticed the link and just lazily assumed it wasn't available on mobile. For anyone else in the same position: It's there at the permalink (date on comment -> favourite).

ganeshkrishnan 7y ago

eBay? ;)