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Read on for the salient part. > This Senior Agent #2 was not as supportive as the first, and gave me information that contradicted Senior Agent #1: “Your accou
by AceJohnny2 7y ago
Read on for the salient part.
> This Senior Agent #2 was not as supportive as the first, and gave me information that contradicted Senior Agent #1: “Your account has been permanently disabled,” he said. “There is nothing else you can do, there is no escalation path.”
> When I asked for an explanation as to why, all he would say is, “See the terms and conditions.”
Ultimately, the author was able to get out of that dead-end, but it sounded awfully close.
- deleted 7y ago[deleted]
- GeekyBear 7y agoThe salient fact is that the user was easily able to contact customer support, find out exactly what the issue was, provide documentation showing what had happened, and appeal an adverse decision all the way to the top. This is significantly different than "we won't tell you what the issue is and we won't even accept communications from you".
- Gibbon1 7y agoAll this stuff reminds me of an article I read 35 years ago about the dispossessed in the Soviet Union. People whose records had been lost by the system. And so officially to the state they didn't exist. What out that they couldn't get jobs or housing. Their only hope was to appeal to a bureaucrat with enough power to re-instate them.