I had this exact issue with FB a while ago. Got that exact response. Fortunately I’d worked with FB before for major brands, so I knew the email to send to to

I had this exact issue with FB a while ago. Got that exact response. Fortunately I’d worked with FB before for major brands, so I knew the email to send to to get a real person. There is almost always a monitored email address for accounts receivable, and if you email them pretending like you are having trouble making a large payment, someone will respond. When they think it’s a fat check, suddenly “this decision is final” is just a mistake.