4 ms·

No one is saying they should have a monopoly. If their logo is going to be on it, though, they should have a say in the quality of the repair. Millions of shitt

No one is saying they should have a monopoly. If their logo is going to be on it, though, they should have a say in the quality of the repair. Millions of shitty repairs could do irreparable damage to their brand and business and they should at least have some ability to fight that. It'd be like me going around telling people that I'm doing things on your behalf and you having no way to keep me from doing that. Individuals have legal protections against that kind of thing. Right now, that hasn't been addressed yet legally in terms of companies.

Amezarak 7y ago
Somehow the repair market for cars doesn’t have this problem - Honda and Ford have no say in the quality of my repairs if I don’t get it done at a dealership, even if OEM parts are used. The same and been historically true of almost every other company and consumer product, to the great benefit of consumers. Why should apple be different? Repairs are not being done on Apple’s behalf. They are being done on the consumers behalf. I don’t think your analogy makes sense. If Apple wants, they can create a certification process and emphasize that they strongly recommend going to certified repair shops, the same way car manufacturers want you go to go the dealer, but I can’t see any reason why they shouldn’t be forced to allow uncertified repair shops and sell them parts too.
- dpkonofa 7y ago
  >Somehow the repair market for cars doesn’t have this problem They absolutely do have this problem. There's a reason that there's a stereotype around the "shady" mechanic. That example is the perfect reason why these "Right to Repair" laws aren't always pro-consumer. In fact, the auto-repair industry is one of the top 3 industries regularly cited as having strong consumer distrust and the highest number of customer complaints. Customers have to be able to trust that the repair they're getting done is being done correctly. Apple asking for some kind of certification requirement or authorized training is absolutely pro-consumer.
  - Amezarak 7y ago
    > There's a reason that there's a stereotype around the "shady" mechanic. And why are people going to 'shady' mechanics? It's because they can't afford the repair at a dealership or a better known mechanic. They are knowingly making the tradeoff. I don't see how removing their ability to do so is pro-consumer. Not only that, I as a regular joe can buy OEM auto parts and fix my own car. This is also true for tons of other manufacturers in almost every product line imaginable. Apple apparently doesn't even want me to do that. I definitely don't want to live in the world where, when my dryer timer breaks, I have to call an Authorized Repairman instead of buying a $5 OEM part, or where a $1 plastic piece on my mower breaks requires me to bring it to the nearest Troy-Bilt dealer or authorized repair person. There's absolutely no reason I can see why phones should be any different. Apple is free to have an Certified Apple(tm) Repair program and shill it left and right. I fail to see how it's pro-consumer to do everything possible to strangle everyone else out of business. Nobody thinks random repair jobs are working on 'behalf' of Apple, any more than they think your shady mechanic is working on 'behalf' of General Motors, and that when he screws up its GM's fault. Even if there are a few loons who do, that doesn't justify savaging the repair market for everyone else. Apple is just a company, and nations should regulate companies to ultimately be for the benefit of their citizens. I don't care if Apple's brand is damaged in some way by the existence of independent repair shops if consumers have better access to cheaper quality repairs, which an OEM part market provides.
labawi 7y ago
Should then the resale of iphones/macs be banned if Apple wishes? They have Apple's logo and could be subpar in many ways. Maybe it should only be possible with Apples verification/blessing? If Apple wishes, they can create a network of authorized repair shops with their logo and approval, and they have a right to stop anyone from fraudulently claiming they are an approved repair shop. They should also be required to sell genuine components of mass market items to independent shops, which will suffer their own irreparable damage to their brands with their millions of shitty repairs, if branded Apple repair services are in fact better.

Amezarak 7y ago

Somehow the repair market for cars doesn’t have this problem - Honda and Ford have no say in the quality of my repairs if I don’t get it done at a dealership, even if OEM parts are used. The same and been historically true of almost every other company and consumer product, to the great benefit of consumers. Why should apple be different? Repairs are not being done on Apple’s behalf. They are being done on the consumers behalf. I don’t think your analogy makes sense. If Apple wants, they can create a certification process and emphasize that they strongly recommend going to certified repair shops, the same way car manufacturers want you go to go the dealer, but I can’t see any reason why they shouldn’t be forced to allow uncertified repair shops and sell them parts too.

dpkonofa 7y ago
>Somehow the repair market for cars doesn’t have this problem They absolutely do have this problem. There's a reason that there's a stereotype around the "shady" mechanic. That example is the perfect reason why these "Right to Repair" laws aren't always pro-consumer. In fact, the auto-repair industry is one of the top 3 industries regularly cited as having strong consumer distrust and the highest number of customer complaints. Customers have to be able to trust that the repair they're getting done is being done correctly. Apple asking for some kind of certification requirement or authorized training is absolutely pro-consumer.
- Amezarak 7y ago
  > There's a reason that there's a stereotype around the "shady" mechanic. And why are people going to 'shady' mechanics? It's because they can't afford the repair at a dealership or a better known mechanic. They are knowingly making the tradeoff. I don't see how removing their ability to do so is pro-consumer. Not only that, I as a regular joe can buy OEM auto parts and fix my own car. This is also true for tons of other manufacturers in almost every product line imaginable. Apple apparently doesn't even want me to do that. I definitely don't want to live in the world where, when my dryer timer breaks, I have to call an Authorized Repairman instead of buying a $5 OEM part, or where a $1 plastic piece on my mower breaks requires me to bring it to the nearest Troy-Bilt dealer or authorized repair person. There's absolutely no reason I can see why phones should be any different. Apple is free to have an Certified Apple(tm) Repair program and shill it left and right. I fail to see how it's pro-consumer to do everything possible to strangle everyone else out of business. Nobody thinks random repair jobs are working on 'behalf' of Apple, any more than they think your shady mechanic is working on 'behalf' of General Motors, and that when he screws up its GM's fault. Even if there are a few loons who do, that doesn't justify savaging the repair market for everyone else. Apple is just a company, and nations should regulate companies to ultimately be for the benefit of their citizens. I don't care if Apple's brand is damaged in some way by the existence of independent repair shops if consumers have better access to cheaper quality repairs, which an OEM part market provides.

labawi 7y ago

Should then the resale of iphones/macs be banned if Apple wishes? They have Apple's logo and could be subpar in many ways. Maybe it should only be possible with Apples verification/blessing? If Apple wishes, they can create a network of authorized repair shops with their logo and approval, and they have a right to stop anyone from fraudulently claiming they are an approved repair shop. They should also be required to sell genuine components of mass market items to independent shops, which will suffer their own irreparable damage to their brands with their millions of shitty repairs, if branded Apple repair services are in fact better.