Just install the ISO, connect two phones (or softphones) and play around with it a bit. It's a lot of fun, and it's useful IRL. For example, inbound queues (+

Just install the ISO, connect two phones (or softphones) and play around with it a bit. It's a lot of fun, and it's useful IRL. For example, inbound queues (+QueueMetrics for monitoring) are very useful to share work on the basis of "what" instead of "who", even if you have a just a few people on the system. AGI scripts + Google TTS are a no-brainer to use and get you nice voice messages. Voicemail to e-mail is simple to set up and you can add transcription as well. There is a lot you can hack on and everything can be set up as needed.