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Enterprise companies pay for "support" all the time. It's usually utterly pointless and very expensive annual fee that lets you enter a support ticket. Enterp

Enterprise companies pay for "support" all the time. It's usually utterly pointless and very expensive annual fee that lets you enter a support ticket. Enterprise companies also don't like to run "unsupported" software. So there is definitely an opportunity here.

WorldMaker 7y ago
It's just hard to "scale" across lots of individual open source maintainers/contributors who as individuals are unlikely to be able to keep SLA minimums, support query timelines (always answer in 24 hours), other such things that help corporate accountants and lawyers sleep at night. It also doesn't quite scale if those corporate accountants and lawyers have to sign and pay for O(N*M) such support contracts for the direct and indirect open source dependencies of the company's software. If there is an opportunity here, it's most likely in collective effort. An open source guild/union could provide a support pool/cohort of contributors to cover 24/7/365 or what have you support agreements, an insurance pool for SLA guarantees broken/fees, broker and collectively bargain with enterprises for support contracts that cover costs and wages for entire direct and indirect dependency chains, rather than just obvious direct dependencies or splashy well branded dependencies.