She has certainly lost my trust. She made a promise to help her business -- possibly impacting competing products like BowTie who did not make the same promise

She has certainly lost my trust. She made a promise to help her business -- possibly impacting competing products like BowTie who did not make the same promise negatively -- and then fails to uphold it. Not only is this a breach of contract with her customers, it undermines our ability to find viable alternative products. A promise doesn't mean "I'll do it if it's convenient." That people are rewarding her broken promise is just bizarre.