Yuck. For me her explanation just makes the situation worse: 'I forgot what I'd promised, but now that I've been reminded of it, buck up and just spend the $5 t

Yuck. For me her explanation just makes the situation worse: 'I forgot what I'd promised, but now that I've been reminded of it, buck up and just spend the $5 to get what I'd told you would be included in your original purchase. I'm not trying to screw anybody over and I'm offended you said I am.' Really?! Shockingly not customer-centric. Not that this excuses the rude anonymous idiocy against her on Twitter and her blog comments - I never understand why people yell and say ugly things even before asking nicely. Really unpleasant and wrong. But her behavior certainly doesn't make me want to purchase anything she makes in the future, either.