Patients would call my wife’s office after hours and leave their number with the answering service for a call back. After hours calls were triaged into three gr

Patients would call my wife’s office after hours and leave their number with the answering service for a call back. After hours calls were triaged into three groups: Emergency, tell patient to call an ambulance; Urgent, get patient a prescription or tell them to get to an after hours clinics; Non-urgent, patient can wait until the office is open and make an appointment. Of course, when she made calls back with her desk or cell phone, Caller ID would display a number that was different from the main number of the clinic, and most patients would’t answer, even though they were expecting a call they’d requested. I finally built her an app that would dial the phone and spoof the Caller ID with the clinic’s main number. (This was also helpful because my wife was not the only on-call doctor, so a direct line to her was only occasionally the correct number to dial after-hours. The best move for patients was to always dial the main office number.)