I will only spoil a little bit, because I only got 10 minutes into the presentation and will have to watch the rest later. But apparently in the late 1990s, Di

I will only spoil a little bit, because I only got 10 minutes into the presentation and will have to watch the rest later. But apparently in the late 1990s, Disney's website was so bad that they routinely had customers show up at one of their hotels at Disneyland (California) or Disney World (Florida) with paid reservations for the wrong hotel. And not just a different hotel at the same resort, but a hotel 3000 miles away! Fixing the website would be much too expensive. Instead they kept a set of rooms free at each hotel for guests who were on the wrong side of the country, so they wouldn't ruin their vacation.