years and years ago I recall Panera having better service and food Panera used to be a public company. They got bought out by a giant conglomerate. https://en.

years and years ago I recall Panera having better service and food Panera used to be a public company. They got bought out by a giant conglomerate. https://en.wikipedia.org/wiki/JAB_Holding_Company https://en.wikipedia.org/wiki/JAB_Holding_Company My recent experience mirrors yours. Much worse than in previous years. I don't have any urgency to ever go there again. But ... on the day I was there the place was pretty busy, so quite a few people still like it.