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> 70% of consumers don’t answer a call if the caller’s number is anonymous. While that might cut down the number of unwanted robocalls, it also potentially pre

> 70% of consumers don’t answer a call if the caller’s number is anonymous. While that might cut down the number of unwanted robocalls, it also potentially prevents consumers from receiving vital communications—calls from the doctor, banks that are flagging issues, schools calling about parents’ children. A message to my doctor, bank, kids' school, etc: if you call me on a private/unknown number and don't leave a voicemail (because I can assure you that I am in that 70%) I will assume that you are spam. You don't need Twilio for this, just some basic phone etiquette.

jt2190 7y ago
Patients would call my wife’s office after hours and leave their number with the answering service for a call back. After hours calls were triaged into three groups: Emergency, tell patient to call an ambulance; Urgent, get patient a prescription or tell them to get to an after hours clinics; Non-urgent, patient can wait until the office is open and make an appointment. Of course, when she made calls back with her desk or cell phone, Caller ID would display a number that was different from the main number of the clinic, and most patients would’t answer, even though they were expecting a call they’d requested. I finally built her an app that would dial the phone and spoof the Caller ID with the clinic’s main number. (This was also helpful because my wife was not the only on-call doctor, so a direct line to her was only occasionally the correct number to dial after-hours. The best move for patients was to always dial the main office number.)
ta0xdeadbeef 7y ago
Honestly I'd rather for all that communication to be handled by email and not phone calls. I'm not going to answer the phone either way, so it's not like it's any faster to reach me via phone than email. And the benefit is I don't need to write down what I hear or get tripped up on spelling with names.

jt2190 7y ago

Patients would call my wife’s office after hours and leave their number with the answering service for a call back. After hours calls were triaged into three groups: Emergency, tell patient to call an ambulance; Urgent, get patient a prescription or tell them to get to an after hours clinics; Non-urgent, patient can wait until the office is open and make an appointment. Of course, when she made calls back with her desk or cell phone, Caller ID would display a number that was different from the main number of the clinic, and most patients would’t answer, even though they were expecting a call they’d requested. I finally built her an app that would dial the phone and spoof the Caller ID with the clinic’s main number. (This was also helpful because my wife was not the only on-call doctor, so a direct line to her was only occasionally the correct number to dial after-hours. The best move for patients was to always dial the main office number.)

ta0xdeadbeef 7y ago

Honestly I'd rather for all that communication to be handled by email and not phone calls. I'm not going to answer the phone either way, so it's not like it's any faster to reach me via phone than email. And the benefit is I don't need to write down what I hear or get tripped up on spelling with names.