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Is anything preventing debt collectors from being Verified by Twilio?

• koolba 7y ago
  Probably no different than the scammers that are A+ rated by the BBB.
• TuringNYC 7y ago
  It presumably prevents it by forcing them to use a single verified number per corporate entity — this once I blacklist that entity, I can be done with them. The real problem these days, IMHO, is not repeated calls but spoofed calls where the source number changes every day, and thus cannot be blocked. This would solve that.
• jpearson 7y ago
  I would expect that legitimate debt collectors will be verified by Twilio. > Verified By Twilio displays company branding and a reason for the call right in front of the consumer This should make the purpose of debt collection calls obvious, though I don't see how they plan to enforce accurate call descriptions.
  • ceejayoz 7y ago
    > I don't see how they plan to enforce accurate call descriptions. A reporting/flagging system, perhaps? "This call wasn't as described". After enough reports, they lose the verified status.
• Theophraustous 7y ago
  I've work for a debt collection company. Typically, they do not handle their own phone numbers, their vendor for the dialer does. This is entirely dependent on the priorities of the vendor. Due to the FDCPA, we are unable to give out the reason for our call as that would inform any 3rd party that the person we are calling to speak to is in debt. The agents on the front line are scripted to advise them that we are calling in regards to a personal matter, or in response to the letter they received. This gets even worse if your company name includes "Collections" or any variation of that, as they cannot give out their company name in that case unless prompted (UDAAP requires them to answer direct questions not about the loan in a straight forward way).
  • JoeAltmaier 7y ago
    All that sounds like an attempt to harass the recipient, with falsehoods and deceit. Which I suppose is the main business of a debt collector.