6 ms·

Speed is an important factor. AASP are really really slow around here. 7 days or more to replace a battery is ridiculous when 3rd party shops can do it in 20 mi

Speed is an important factor. AASP are really really slow around here. 7 days or more to replace a battery is ridiculous when 3rd party shops can do it in 20 minutes. If those shops would have access to the same tools and instructions as Apple, that would be great!

greedo 7y ago
I dropped my 7+ last week, called the local AASP to see if they had parts in stock to replace the shattered screen. It was repaired 90 minutes later. I wonder if older phones like mine are easier/faster to repair than the newer models?
- Fnoord 7y ago
  More expensive screen, I suppose. iPhone 6 and 7 (including Plus) have a repairability of 7/10. iPhone 8 (including Plus), X, XR, XS have repairability of 6/10. [1] https://www.ifixit.com/Device/iPhone_6 https://www.ifixit.com/Device/iPhone_6 [2] https://www.ifixit.com/Device/iPhone_7 https://www.ifixit.com/Device/iPhone_7 [3] https://www.ifixit.com/Device/iPhone_8 https://www.ifixit.com/Device/iPhone_8 [4] https://www.ifixit.com/Device/iPhone_X https://www.ifixit.com/Device/iPhone_X [5] https://www.ifixit.com/Device/iPhone_XR https://www.ifixit.com/Device/iPhone_XR [6] https://www.ifixit.com/Device/iPhone_XS https://www.ifixit.com/Device/iPhone_XS
briandear 7y ago
> If those shops would have access to the same tools and instructions as Apple, that would be great! Why don't those shops become AASPs? There has to be a reason why they don't want to or are ineligible..
- rasz 7y ago
  because AASP are not allowed to repair anything https://www.youtube.com/watch?v=OR5ZUl0Q-NI https://www.youtube.com/watch?v=OR5ZUl0Q-NI Your role is to send stuff to Texas to get another refurbished unit in return https://www.glassdoor.com/Reviews/CSAT-Solutions-Houston-Reviews-EI_IE483310.0,14_IL.15,22_IM394.htm https://www.glassdoor.com/Reviews/CSAT-Solutions-Houston-Rev... and up-sell people to a bran new device by citing ridiculous cost of 'repair' (which you contractually arent allowed to do anyway, you are only allowed to replace whole units).
jbnorth 7y ago
What AASP is taking 7 days to replace a battery? We do them all day long as a premiere partner and we always set the expectation at around an hour and a half to be on the safe side.
- jakobegger 7y ago
  That's the time I was told it would take at Computerwerkstatt in Linz. I think it takes so long because they mail phones to a different country for repair. In any case, it's pretty ridiculous, and I went to a different repair shop instead.

greedo 7y ago

I dropped my 7+ last week, called the local AASP to see if they had parts in stock to replace the shattered screen. It was repaired 90 minutes later. I wonder if older phones like mine are easier/faster to repair than the newer models?

Fnoord 7y ago
More expensive screen, I suppose. iPhone 6 and 7 (including Plus) have a repairability of 7/10. iPhone 8 (including Plus), X, XR, XS have repairability of 6/10. [1] https://www.ifixit.com/Device/iPhone_6 https://www.ifixit.com/Device/iPhone_6 [2] https://www.ifixit.com/Device/iPhone_7 https://www.ifixit.com/Device/iPhone_7 [3] https://www.ifixit.com/Device/iPhone_8 https://www.ifixit.com/Device/iPhone_8 [4] https://www.ifixit.com/Device/iPhone_X https://www.ifixit.com/Device/iPhone_X [5] https://www.ifixit.com/Device/iPhone_XR https://www.ifixit.com/Device/iPhone_XR [6] https://www.ifixit.com/Device/iPhone_XS https://www.ifixit.com/Device/iPhone_XS

briandear 7y ago

> If those shops would have access to the same tools and instructions as Apple, that would be great! Why don't those shops become AASPs? There has to be a reason why they don't want to or are ineligible..

rasz 7y ago
because AASP are not allowed to repair anything https://www.youtube.com/watch?v=OR5ZUl0Q-NI https://www.youtube.com/watch?v=OR5ZUl0Q-NI Your role is to send stuff to Texas to get another refurbished unit in return https://www.glassdoor.com/Reviews/CSAT-Solutions-Houston-Reviews-EI_IE483310.0,14_IL.15,22_IM394.htm https://www.glassdoor.com/Reviews/CSAT-Solutions-Houston-Rev... and up-sell people to a bran new device by citing ridiculous cost of 'repair' (which you contractually arent allowed to do anyway, you are only allowed to replace whole units).

jbnorth 7y ago

What AASP is taking 7 days to replace a battery? We do them all day long as a premiere partner and we always set the expectation at around an hour and a half to be on the safe side.

jakobegger 7y ago
That's the time I was told it would take at Computerwerkstatt in Linz. I think it takes so long because they mail phones to a different country for repair. In any case, it's pretty ridiculous, and I went to a different repair shop instead.