I understand trying to automate customer service but when you have an alleged human reply with the following after an email chain with nothing more then RTFM, s

I understand trying to automate customer service but when you have an alleged human reply with the following after an email chain with nothing more then RTFM, something is broken. Phrases such as "I made sure to include all the information available to me" just make you feel even more worthless. > Wed, Aug 28, 9:28 AM EDT: Google Play team > I’m not able to provide any more information or a better answer to your question. In our previous email, I made sure to include all the information available to me. Update: It looks like they didn't actually include all the information available to them, there's another level of escalation, apparently only accessible after public attention https://twitter.com/GooglePlayDev/status/1166999937156100096 https://twitter.com/GooglePlayDev/status/1166999937156100096