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> having to wait 3 days for a repair, even though it is done in-store is truly infuriating Oh - but it gets worse. I had my keyboard replaced a year ago, and i
by vegardx 7y ago
> having to wait 3 days for a repair, even though it is done in-store is truly infuriating
Oh - but it gets worse. I had my keyboard replaced a year ago, and it took over a week. In Norway they don't stock US International keyboards, which I can accept, but they can't (or won't, hard to tell) order a replacement unit before taking it into service. So it has to stay with them while they wait a 3-5 days just to get the spare parts. Great!
I was about to walk out of the store when they told me they needed my password to run "keyboard diagnostics" and that they were unsure wether or not KEYS FALLING OFF was covered by warranty.
- penagwin 7y agoI worked in computer/ phone repair - given the context keys falling off should definitely be under warranty. However lacking that context (let's assume there aren't widespread keyboard issues for that model) keys falling off could be the result of "rough handling" - we can't tell if a frustrated user was pounding at their keys or not, etc But yeah given the known widespread keyboard issues for the Macbooks...
- type0 7y ago"rough handling" hehe. Wouldn't surprise me if Apple went and said this right out: stop typing that hard on our delicate little keys, be gentle, remember when you were holding our iDevice incorrectly? and we told you so.
- penagwin 7y agoDon't get me wrong, it would just be Apple throwing excuses here. In general you never know with people :P. We also bought tablets/phones. Guy came in with his kids, kid tries to sell us a kindle fire that's in great condition that he "found in the woods" - right the woods? Do you mean somebodies backpack?