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> wait 3 days for a repair My 2015 MBP is affected by the battery recall and they want 2-3 weeks to send it off to a repair centre to have the battery replaced

> wait 3 days for a repair My 2015 MBP is affected by the battery recall and they want 2-3 weeks to send it off to a repair centre to have the battery replaced. No chance to have it done in-store owing to safety concerns (which I'm not sure I entirely buy given that it's an overheating issue, but it's hard to tell without the full details). And no budging on the timeframe or possibility of a loaner. One of the more frustrating customer service experiences. Not that I'd like to be in charge of organising a recall of 500,000 laptops.

vmurthy 7y ago
> My 2015 MBP is affected by the battery recall and they want 2-3 weeks to send it off If you really have to understand the pain, the laptops are banned in Indian flights (domestic and international)[1]. Imagine a company issued laptop not being usable at an important customer exhibition and a lag of 2-3 weeks :-( https://www.livemint.com/technology/tech-news/specific-models-of-apple-s-macbook-pro-laptops-banned-on-flights-in-india-1566824238417.html https://www.livemint.com/technology/tech-news/specific-model...
- bildung 7y ago
  And only a few years ago, before the thinnness wars, this would have been a complete non-issue: One would just fly without the battery attached, as those were easily removable.
otakucode 7y ago
They just said '2-3 weeks' to give themselves some cover at first I think. On the day of its announcement they said 2-3 weeks. When I actually registered to send mine in a week or two later, it said 5 days. And it took maybe 5 days (I wasn't really paying that much attention, I don't use my MBP all that often) from when fedex picked it up to when they dropped it off with the battery replaced. It was actually quite a pleasant experience all things considered. Only gripe I really had about it was that the support person I chatted with when registering my system for the repair requested I use the system to do multiple things (add a separate administrative user for them to use if necessary, log out of iCloud, deactivate system in iTunes, etc). When you tell me not to use a system at all because it is in danger of bursting into flames at any moment, I'm not a big fan of then being told to use it to prep for sending it in...

vmurthy 7y ago

> My 2015 MBP is affected by the battery recall and they want 2-3 weeks to send it off If you really have to understand the pain, the laptops are banned in Indian flights (domestic and international)[1]. Imagine a company issued laptop not being usable at an important customer exhibition and a lag of 2-3 weeks :-( https://www.livemint.com/technology/tech-news/specific-models-of-apple-s-macbook-pro-laptops-banned-on-flights-in-india-1566824238417.html https://www.livemint.com/technology/tech-news/specific-model...

bildung 7y ago
And only a few years ago, before the thinnness wars, this would have been a complete non-issue: One would just fly without the battery attached, as those were easily removable.

otakucode 7y ago

They just said '2-3 weeks' to give themselves some cover at first I think. On the day of its announcement they said 2-3 weeks. When I actually registered to send mine in a week or two later, it said 5 days. And it took maybe 5 days (I wasn't really paying that much attention, I don't use my MBP all that often) from when fedex picked it up to when they dropped it off with the battery replaced. It was actually quite a pleasant experience all things considered. Only gripe I really had about it was that the support person I chatted with when registering my system for the repair requested I use the system to do multiple things (add a separate administrative user for them to use if necessary, log out of iCloud, deactivate system in iTunes, etc). When you tell me not to use a system at all because it is in danger of bursting into flames at any moment, I'm not a big fan of then being told to use it to prep for sending it in...