3 ms·
Is Verizon any better in that respect? I remember Verizon getting slammed for mysterious data charges and famously it took them years to sort out their FIOS bil
by jsz0 16y ago
Is Verizon any better in that respect? I remember Verizon getting slammed for mysterious data charges and famously it took them years to sort out their FIOS billing system. I don't think of Verizon as a company with a reputation for great customer support. I would actually consider switching to Verizon simply because AT&T can't seem to figure out how to make my auto pay work correctly. It fails every month. I wait for them to call and they assure me it will work next time and of course it doesn't. The last AT&T rep I talked to about this actually said "it probably won't work" which in a strange way was a satisfying answer to me. Better than the drone-like confidence in "THE SYSTEM" most of these support departments rely on.
- JshWright 16y agoVerizon Wireless and Verizon Communications (FIOS, landline, etc) are two very different entities. Most of the horror stories you (or at least _I_) hear are about Verizon Communications. Verizon Wireless actually gives their CSRs a _lot_ of authority to take care the customer on the phone. While any company with the number of customer interactions that VZW has will generate some horror stories, on the whole, I think VZW is one of the better big companies out there when it comes to support.
- juiceandjuice 16y agoExcept that VZW's number one priority when they get a call is to upsell. My friend took a job their for a bit after losing his previous job as a claims adjuster and absolutely hated it. The managers would listen in on calls and if you didn't try to upsell at least once, you'd get written up.