2 ms·
I also dislike the keyboards, but it’s not quite enough to prevent me from buying one. The real showstopper is that the keyboard is an almost certain failure p
by abtinf 7y ago
I also dislike the keyboards, but it’s not quite enough to prevent me from buying one.
The real showstopper is that the keyboard is an almost certain failure point and fixing it means a multi-week wait. Losing my primary machine for such a long time would be a catastrophe. With Lenovo and Dell, I can easily add a 5 year next-business-day on-site service warranty—for the same price as AppleCare+. But AppleCare has no business-class warranty service options, just shitty mail-in service.
I bought a ThinkPad P1 recently. There was an issue with the touchpad I noticed as soon as I unboxed it. I called Lenovo Premier support, which has no wait time and no phone menu: calls are answered by a highly autonomous support agent (I believe in Florida) who can do whatever is needed to fix the problem. By noon the next day, technician was onsite and replaced the entire top half of the unit (equivalent to the MacBook keyboard repair).