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Negotiation over pricing for SaaS products often comes down to who can put in enough time, or who is willing to ask for lower prices. There are cultures where
by danpalmer 7y ago
Negotiation over pricing for SaaS products often comes down to who can put in enough time, or who is willing to ask for lower prices.
There are cultures where asking for lower prices is not culturally acceptable, and many people feel uncomfortable doing so. This does not mean the product is worth more to them.
Having more information here is a good thing.
- teekert 7y agoOK but it may lead to such a conversation: Hey, company X pays less! I want to pay the same! But Company X files very constructive bug reports and has called support only 2 times this year whereas you only whine and call support every other day, so, sorry.
- doingmyting 7y agoThis to me doesn't seem like a great example. If pricing is dependent on specific factors then that should be listed explicitly or charged for separately rather than left up to the customer to discover. Imagine going to a restaurant and the table next to you orders the same meal and is charged half of what you pay and when asked why the waiter says "Well they sat down immediately and they ate everything so I had less load to take back to the dishwasher". None of that makes sense.