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By far the best I've used and administered (self-hosted) is: https://bestpractical.com/request-tracker https://bestpractical.com/request-tracker Killer feature
by trabant00 7y ago
By far the best I've used and administered (self-hosted) is: https://bestpractical.com/request-tracker https://bestpractical.com/request-tracker
Killer feature for me: "Seamless Email Integration". As a client or a provider you never need to open the web interface. Just the managers do.
- dragonsh 7y agoYes indeed it is highly customizable application in Perl. In my old company it was used for many things. 1. Customer service 2. Incident Management 3. Task management 4. ITIR style ITIL incident Management integrated with configuration management. 5 Integrated bug tracking with SVN. It's open source nature and highly customizable architecture made it very easy to work with it. Subsequently my teams moved to other platform but I still like it.
- jabwork 7y agoI spent two years using and then administering two RT servers. I arrived with effectively no real PERL knowledge but a high level of Linux sysadmin competency I hugely enjoyed working with the system. It was productive, flexible, and never gave me unexplained errors. Even scripting on the perl api was an excellent experience. Moreover the devs were extremely helpful in their irc channel (circa 2014-2016 at least) and walked me through a manual upgrade caused by the previous admin customizing the database schema in an unsafe way Would highly recommend