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Hey! Thanks for your feedback! I just want to mention that Wobaka is $49 for all of your team, not per user. So if you're more than 3 users it's not more expen

Hey! Thanks for your feedback! I just want to mention that Wobaka is $49 for all of your team, not per user. So if you're more than 3 users it's not more expensive :).

hnarn 7y ago
Maybe the feedback here is to make that clearer, without knowing much that sounds like a huge selling point compared to your competition, so you should pull attention to it. This is what your website says right now: > Start your 7 day free trial now. After that it's $49 per month, total. How about clarifying it to something like: > 7 day free trial: after that unlimited users costs $49 per month. That's for your entire team! Something that brings home the point of how much of a difference this is compared to the "per-agent" pricing that's pretty much standard. I'll leave it to others to decide how viable this pricing is :-) EDIT: Also, just wanted to let you know there's a typo on https://wobaka.com/#/sign-up https://wobaka.com/#/sign-up > That's a total, no matter how many people --> your <-- are.
- drikerf 7y ago
  Thanks! I don't really want to compete on price so that's why I'm not highlighting it more. I just want to speak to small business owners :). Fixing the typo now!
  - hnarn 7y ago
    > I don't really want to compete on price If that is the case, can I ask why you are not mirroring the pricing of your competitors more? If you're not competing on price, what are you competing on?
    - drikerf 7y ago
      Because I don't like it. And for small businesses I don't think it makes sense because team members end up sharing accounts and it just becomes a mess of who did what. I'm competing on making a CRM that's actually enjoyable to use and not just a way to keep track of your sales team :).
uptown 7y ago
So if a firm with 50,000 employees signs up, you'll charge them $49? You should reconsider this pricing model because a client of any considerable size is both able and willing to pay for a product that is financially stable. $49 won't keep the lights on, and the fear of investing time and data into a system that won't survive financially due to poor pricing might scare off some potential customers.
- drikerf 7y ago
  I don't think that big of a firm will sign up. I'm building a CRM for small businesses and makers. I don't think that large firms would enjoy it.
  - tyre 7y ago
    Still useful to have. The most basic version would be something like: 1. up to 10 users: $49/mo 2. 11–25 users: $99/mo 3. 26–100 users: $199/mo 4. 101+ users: call me EDIT: As anyone who has tried to buy a CRM will know, these prices are crazy low. Which is a good thing!
    - drikerf 7y ago
      Sure! I like to keep it simple. Might add it in the future :).
    - mbesto 7y ago
      > As anyone who has tried to buy a CRM will know, these prices are crazy low. Which is a good thing! No, no it's not. CRM is incredibly valuable to any business and if your software provider can't sustain it's own businesses because they charge too little, the last thing you want to deal with is switching costs (direct costs and hassle) when they go under.
      - chipotle_coyote 7y ago
        You're right about the switching costs if an SaaS provider goes under. But assuming $50/month is unsustainable for the feature set and service guarantees this company provides seems, well, to assume a lot. If they were trying to provide features competitive with Salesforce, maybe, but are they? (And can we really be sure that Salesforce would collapse if they weren't charging $150/user/mo for their "most popular" plan?)
zaroth 7y ago
Despite the advice to add enterprise pricing — advice which I’ve given in the past too — I think you’ve done exactly the right thing with your pricing. Pricing is a form a bike shedding. You can spend an infinite amount of time worrying about it, and there is no one right answer. But one thing that a fixed price of $49/mo regardless of team size will do for you is put a hard cap on how much you will work on closing a single account. Even assuming a very sticky product, by fixing the price your guaranteeing a whale isn’t going to show up in your inbox, promise the world if only features X, Y, Z existed, get you running in circles chasing that ghost, and then disappear without paying a dime, leaving with a pile of code that adds no value to your true customer base. This pattern is extremely common for small companies that dream of being the next Enterprise SaaS, and the big companies with high probability will never buy from you, but will have no problem dangling carrots that waste your extremely valuable cycles. Fixing the price is a very overt way to maintain focus and declare that you are going to own your own feature set and build the product you want to build, take it or leave it. As a sole proprietor this is the safest way for you to grow your company at this stage. Ignore all pricing discussions and just focus like hell on features that increase your SAM (the number of customers who could actually use your product), your reach (the percentage of your SAM that know you exist) and your conversion (the percentage of people who know you exist that ever actually pay you money). Also remember that when you start out, the customers you have are not always the customers you want. The low monthly price is a great way to say, tell me what you like and don’t like, but don’t expect me to move mountains to build something special for you.
- drikerf 7y ago
  Thank you for taking the time to share this :)!
- kristiandupont 7y ago
  Agreed, I do this as well. Also, Basecamp: https://m.signalvnoise.com/why-we-never-sold-basecamp-by-the-seat/ https://m.signalvnoise.com/why-we-never-sold-basecamp-by-the...
- ivnubinas 7y ago
  This is my first comment in HN. That's a very good advice.

Hey! Thanks for your feedback! I just want to mention that Wobaka is $49 for all of your team, not per user. So if you're more than 3 users it's not more expensive :).

hnarn 7y ago

Maybe the feedback here is to make that clearer, without knowing much that sounds like a huge selling point compared to your competition, so you should pull attention to it. This is what your website says right now: > Start your 7 day free trial now. After that it's $49 per month, total. How about clarifying it to something like: > 7 day free trial: after that unlimited users costs $49 per month. That's for your entire team! Something that brings home the point of how much of a difference this is compared to the "per-agent" pricing that's pretty much standard. I'll leave it to others to decide how viable this pricing is :-) EDIT: Also, just wanted to let you know there's a typo on https://wobaka.com/#/sign-up https://wobaka.com/#/sign-up > That's a total, no matter how many people --> your <-- are.

drikerf 7y ago
Thanks! I don't really want to compete on price so that's why I'm not highlighting it more. I just want to speak to small business owners :). Fixing the typo now!
- hnarn 7y ago
  > I don't really want to compete on price If that is the case, can I ask why you are not mirroring the pricing of your competitors more? If you're not competing on price, what are you competing on?
  - drikerf 7y ago
    Because I don't like it. And for small businesses I don't think it makes sense because team members end up sharing accounts and it just becomes a mess of who did what. I'm competing on making a CRM that's actually enjoyable to use and not just a way to keep track of your sales team :).

uptown 7y ago

So if a firm with 50,000 employees signs up, you'll charge them $49? You should reconsider this pricing model because a client of any considerable size is both able and willing to pay for a product that is financially stable. $49 won't keep the lights on, and the fear of investing time and data into a system that won't survive financially due to poor pricing might scare off some potential customers.

drikerf 7y ago
I don't think that big of a firm will sign up. I'm building a CRM for small businesses and makers. I don't think that large firms would enjoy it.
- tyre 7y ago
  Still useful to have. The most basic version would be something like: 1. up to 10 users: $49/mo 2. 11–25 users: $99/mo 3. 26–100 users: $199/mo 4. 101+ users: call me EDIT: As anyone who has tried to buy a CRM will know, these prices are crazy low. Which is a good thing!
  - drikerf 7y ago
    Sure! I like to keep it simple. Might add it in the future :).
  - mbesto 7y ago
    > As anyone who has tried to buy a CRM will know, these prices are crazy low. Which is a good thing! No, no it's not. CRM is incredibly valuable to any business and if your software provider can't sustain it's own businesses because they charge too little, the last thing you want to deal with is switching costs (direct costs and hassle) when they go under.
    - chipotle_coyote 7y ago
      You're right about the switching costs if an SaaS provider goes under. But assuming $50/month is unsustainable for the feature set and service guarantees this company provides seems, well, to assume a lot. If they were trying to provide features competitive with Salesforce, maybe, but are they? (And can we really be sure that Salesforce would collapse if they weren't charging $150/user/mo for their "most popular" plan?)

zaroth 7y ago

Despite the advice to add enterprise pricing — advice which I’ve given in the past too — I think you’ve done exactly the right thing with your pricing. Pricing is a form a bike shedding. You can spend an infinite amount of time worrying about it, and there is no one right answer. But one thing that a fixed price of $49/mo regardless of team size will do for you is put a hard cap on how much you will work on closing a single account. Even assuming a very sticky product, by fixing the price your guaranteeing a whale isn’t going to show up in your inbox, promise the world if only features X, Y, Z existed, get you running in circles chasing that ghost, and then disappear without paying a dime, leaving with a pile of code that adds no value to your true customer base. This pattern is extremely common for small companies that dream of being the next Enterprise SaaS, and the big companies with high probability will never buy from you, but will have no problem dangling carrots that waste your extremely valuable cycles. Fixing the price is a very overt way to maintain focus and declare that you are going to own your own feature set and build the product you want to build, take it or leave it. As a sole proprietor this is the safest way for you to grow your company at this stage. Ignore all pricing discussions and just focus like hell on features that increase your SAM (the number of customers who could actually use your product), your reach (the percentage of your SAM that know you exist) and your conversion (the percentage of people who know you exist that ever actually pay you money). Also remember that when you start out, the customers you have are not always the customers you want. The low monthly price is a great way to say, tell me what you like and don’t like, but don’t expect me to move mountains to build something special for you.

drikerf 7y ago
Thank you for taking the time to share this :)!
kristiandupont 7y ago
Agreed, I do this as well. Also, Basecamp: https://m.signalvnoise.com/why-we-never-sold-basecamp-by-the-seat/ https://m.signalvnoise.com/why-we-never-sold-basecamp-by-the...
ivnubinas 7y ago
This is my first comment in HN. That's a very good advice.