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If by rabbit hole you mean taking the time to know how the system their responsible for maintaining, updating and troubleshooting in production works, I'd say g
by 0x445442 7y ago
If by rabbit hole you mean taking the time to know how the system their responsible for maintaining, updating and troubleshooting in production works, I'd say give them as much time as they need. If you think that's taking too long it could be an indicator the system is either too big or too complicated.
- ralmeida 7y agoI love taking my own time just as much as the next engineer, but if there are extrinsic factors calling for short-term solutions, one can’t take several weeks or months to “research the system” before the crisis is solved.