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The few bits of automation hubspot do have, you end up fighting to behave well. It’s so hard to organise data in hubspot that you’ll end up negating any benefit

by aidos 7y ago

The few bits of automation hubspot do have, you end up fighting to behave well. It’s so hard to organise data in hubspot that you’ll end up negating any benefits from the automation. In my experience, it all becomes messy quickly. I’d probably rank it as the worst bit of software I’ve ever used. The apis are inconsistent and incomplete. You can have multiple email addresses for a contact, but you can never extract them over the api and the only the primary is treated as a first class citizen. The interface somehow manages to portray the least amount of useful information in the largest amount of space I’ve ever seen. Updating anything is so painful that it’s hard to motivate yourself to do it. /rant

dshah 7y ago
Disclosure: I am one of the HubSpot founders. Sorry for the poor experience you've had with the HubSpot CRM. We are working hard to make things better -- especially the APIs and how we present information in the Contact view. Thanks for the candid feedback.
- aidos 7y ago
  Thanks for commenting, in spite of my rude assessment. Things have gotten marginally better over the last couple of years since we started using it, but it’s still not a great experience. Every part feels a bit kludged together. Take email integration. Really you should be doing something like closeio which just reads and syncs emails. Instead you rely on a plugin to bcc on send (miss the boat and the whole email chain is gone forever). But I don’t want to use the plugin (for reasons I don’t recall, oh maybe because I had to remember to keep turning it off all the time when emailing domains outside what we wanted in the crm). But then there are the obtuse track vs log flags, and depending on what you do, you may or may not receive the responses later in hubspot so someone else maybe can’t deal with it while you’re off. There’s a lot more candid feedback I could give, but the response from the support team so far is basically, “put it in the forum”. Which seems to be the place ideas go to die.

by aidos 7y ago

dshah 7y ago

Disclosure: I am one of the HubSpot founders. Sorry for the poor experience you've had with the HubSpot CRM. We are working hard to make things better -- especially the APIs and how we present information in the Contact view. Thanks for the candid feedback.

aidos 7y ago
Thanks for commenting, in spite of my rude assessment. Things have gotten marginally better over the last couple of years since we started using it, but it’s still not a great experience. Every part feels a bit kludged together. Take email integration. Really you should be doing something like closeio which just reads and syncs emails. Instead you rely on a plugin to bcc on send (miss the boat and the whole email chain is gone forever). But I don’t want to use the plugin (for reasons I don’t recall, oh maybe because I had to remember to keep turning it off all the time when emailing domains outside what we wanted in the crm). But then there are the obtuse track vs log flags, and depending on what you do, you may or may not receive the responses later in hubspot so someone else maybe can’t deal with it while you’re off. There’s a lot more candid feedback I could give, but the response from the support team so far is basically, “put it in the forum”. Which seems to be the place ideas go to die.