This could be incredibly useful. I drafted something up about this (and some other similar metrics to blend) a year or so back. I ran by an engineer Ive been fr

This could be incredibly useful. I drafted something up about this (and some other similar metrics to blend) a year or so back. I ran by an engineer Ive been freelancing with a few years (Im marketing) and they felt it was too much outside their skillset so it got mothballed. I definitly feel there is a solid oppurtunity here. Good luck with it. For your stats I'd keep it simple. I think the best 2 here are; - most emailed person - most actions / requests from