I don't have to be anecdotal at all, I can count the service cases as a proportion of workstations and tell you that my team get more mac service issues per mac

I don't have to be anecdotal at all, I can count the service cases as a proportion of workstations and tell you that my team get more mac service issues per machine than Windows. Microsoft Office on Mac is a big cause. I have some users who only use Office or a browser and still use Mac. I cannot understand it, Office on Mac is simply bit as good as Office on Windows.