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I am surprised that Apple was doing it without asking for permission. I would happily allow Apple engineers to listen to failed interactions if I had a chance t
by empath75 7y ago
I am surprised that Apple was doing it without asking for permission. I would happily allow Apple engineers to listen to failed interactions if I had a chance to pick and choose which ones to give them access to.
- pinky1417 7y agoI'm sure, as the article says, Apple contractors listened "...without Apple users’ knowledge." However, that doesn't necessarily mean Apple didn't ask permission - I would bet there's something in the terms of service or a similar document that states Apple would listen to improve the quality of the service. Users likely didn't know about it because, like most people, they didn't read the full TOS. Apple would've been smart to include a conspicuous statement about employees/contractors listening to recordings (if only to preempt this kind of PR debacle)... in addition to the legalese.