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> The customer is always right. This meme needs to go away. The customer is not always right, and it's deeply unhealthy for businesses to adopt this attitude.
by Pfhreak 7y ago
> The customer is always right.
This meme needs to go away. The customer is not always right, and it's deeply unhealthy for businesses to adopt this attitude. Even very customer centric businesses do not adopt this mantra.
- Spivak 7y agoI mean the statement has never been about infallibility or anything it just means “the customer’s feelings are always valid” but was coined before such language was common.
- sk5t 7y agoSome say it means "the customer's spending (or refusal to spend) is inarguable reality," without dragging the customer's feelings into the picture. Granted an angry customer is less likely to buy.