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California law [1] requires online services to offer an unsubscribe option. The only reason to add friction to the cancellation flow is to continue earning reve
by clintonb 7y ago
California law [1] requires online services to offer an unsubscribe option. The only reason to add friction to the cancellation flow is to continue earning revenue from users who give up easily.
[1] https://legiscan.com/CA/text/SB313/2017 https://legiscan.com/CA/text/SB313/2017