Big companies seem to have bad practice when it comes to cancelling subscriptions. We started out with New Relic but was unhappy with the customer support. We

Big companies seem to have bad practice when it comes to cancelling subscriptions. We started out with New Relic but was unhappy with the customer support. We wanted to upgrade our subscription and reached out 3 times. We were ignored all three times. It took 3 tries to get our subscription cancelled. Datadog seems a lot better. Their support team actually gets back to you at least. If you are a small customer New Relic will not care for you as much as the big customers. Even though we were using $500+ per month. To add another example Postman keeps charging my card after my account was deleted. I reached out and they said Rey couldn’t find any previous record from my email and requested I forward the email I got. But I can’t because ProtonMail doesn’t allow forwarding. To this day Postman is attempting to charge my card every month. Lucky for me I usually don’t have money on that account but once it does come in Postman can expect a chargeback and formal complaint to the authorities of their shady business practices which violates EU regulations. TLDR; big companies suck when it comes to canceling subscriptions.