The fact that a billing issue like this gets escalated to C-level for some determination of account credit is, on its face, absurd. It suggests that billing pra

The fact that a billing issue like this gets escalated to C-level for some determination of account credit is, on its face, absurd. It suggests that billing practices at the company are so off the wall that they have a weeks-long backlog of billing disputes that can only be handled by a C-level, indicating a vacuum where policy and process might exist. Either that, or they’re jerking you around. Both are pretty bad.