I've often wondered why these "talent acquisitions" rarely include a clear strategy to upsell existing customers to the new service when it launches. I see the

I've often wondered why these "talent acquisitions" rarely include a clear strategy to upsell existing customers to the new service when it launches. I see the logic in shutting down a free service, but would it have hurt to add a paragraph at the end of that email to discuss options to continue the service with a paid plan, or alternatives to use in the meantime?