All of those managed service providers do the same thing. 4 full time employees and an outside sales guy just answer phones and regurgitate what they read on CN

All of those managed service providers do the same thing. 4 full time employees and an outside sales guy just answer phones and regurgitate what they read on CNET while outsourced Indian contractors manage all their systems with minimal security, minimal oversight, and like 2 passwords between all of their clients. Any "automation" they claim to have behind their "help desk" suite is literally 14 Indians working odd hours to install Windows Updates via RDP. I had one of these places chide me for not having a WISP (Written Information Security Program) a couple years ago. When I found evidence that their outsourced Indian labor was accessing export controlled data I asked them to provide me a copy of their WISP. Guess who didn't have one either.