Your edit is interesting. Google seems to actively reject the idea of doing things that aren't automatic. That's why you hear the horror stories of people get

Your edit is interesting. Google seems to actively reject the idea of doing things that aren't automatic. That's why you hear the horror stories of people getting blocked from adwords (frequently with google taking their balance back, too). Until they were legally threatened, google didn't have great tools for youtube copyright notices, either. They are a company that does not like to do things that require 2 way communication, because (in my view) it doesn't scale. My guess is that they are focused on revenue/employee, and adding a call center will decrease that significantly.